Terms of Service

Welcome. This guide explains how to book, what we will do together, and the terms that apply to your appointment. You do not need previous experience, a particular belief, or an ability to visualize. You can ask questions, decline a practice, or stop at any time.

How to Book

1. Choose your service or email if you would like help deciding. A free 15-minute consultation is for questions and fit; it is not a full healing session.

2. Read these terms before paying. At checkout, you will see your service, duration, delivery format, total price and currency, and any package or event conditions. Review the Privacy Policy.

3. If you have already paid without selecting a time, use Calendly or email your order reference. Do not pay again. Check the time zone displayed before choosing an appointment.

4. Complete the intake and consent form at services checkout page. An inquiry, payment receipt, or submitted form alone does not confirm an appointment. Confirmation will state your date, time, time zone, duration and meeting link or location.

5. If confirmation has not arrived within two business days, check spam and email coming from Bernard Boey, The Great Compassion Within (iamahealer@thegreatcompassionwithin.me). If we cannot agree on a suitable appointment, you may request a full refund of an unused purchase.

Before Your First Appointment

Private sessions are normally 60 minutes unless your booking states otherwise. Choose a quiet, private place and a comfortable seated or lying position. Wear comfortable clothing and test your connection. Join five minutes early. You may keep your eyes open, change position, or request a break. Do not participate while driving or while impaired by alcohol or other substances.

Tell me about access needs or anything that makes body awareness, meditation, or spiritual language uncomfortable. You can discuss this privately instead of writing sensitive details in a form. No detailed medical history or trauma account is required.

What We Will Do Together

We agree on one main intention and choose practices with your permission. The sequence adapts to your needs; every session does not include every technique.

Check in. We discuss what brings you here, what would feel useful, and any boundaries. You may rate physical discomfort, emotional distress, mental noise, energy and overall wellbeing.

Settle. Foundation and gentle grounding bring attention to your feet, surroundings and natural breathing. We can use an external focus if attending to the body feels uncomfortable.

Explore. A whole-body guides attention through different areas. Guided awareness and spiritual wellbeing practices are not medical procedures.

Respond. I ask what you notice and adjust the pace. You may notice warmth, tingling, emotion, calm, or no obvious change. There is no correct response and nothing you need to make happen.

Integrate. We return attention to your surroundings, compare your experience with the beginning, and choose one manageable practice or next step. We do not need to force a positive result.

Your Choices and the Limits of the Service

Services offer coaching, reflection, guided self-care and optional spiritual or energy practices. “Healing” describes this wellbeing approach. Sessions do not provide medical diagnosis, psychotherapy, emergency care, or a substitute for licensed professional care. I will not advise you to stop prescribed treatment or medication. No cure, pain relief, awakening, psychic ability, or specific outcome is promised.

Coaching may include an optional I-Ching reading to explore a question and possible perspectives. You make your own decisions. Readings are not reliable predictions or medical, legal or financial advice. Past-life or Akashic exploration involves personal imagery and meaning; images or impressions are not verified memories or evidence about other people. Kundalini and chakra practices are optional spiritual experiences, with grounding and permission to stop.

You may request everyday language, spiritual language, or a mixture. Sensations and emotions do not establish a diagnosis, an energetic cause, or proof that a method worked. We will not assume that a physical symptom was caused by an emotion, trauma, or lack of belief.

If you feel pain, dizziness, fear, overwhelm or disorientation, tell me. We will pause, orient to the room, and decide whether to stop. New or worsening symptoms should receive appropriate professional assessment; they are not automatically a “healing reaction.” This service and its forms are not monitored for emergencies. For immediate danger or urgent symptoms, contact local emergency services.

Payment and Appointment Policies

Payment and What is Included

Payment is due in full before a paid appointment. The listed fee covers the booked session and any resources expressly included in the service description. Purchases do not renew automatically. Ongoing messaging, additional sessions and recordings are not included unless the offer expressly includes them.

Changing or Cancelling a Private Appointment

Use the confirmation link or email (iamahealer@thegreatcompassionwithin.me). Notice is measured from the scheduled start time using the timestamp of your request. A social media message is not a cancellation request.

When you Cancel or Reschedule

What happens

  • At least 24 hours before the start

  • No fee. Choose a new appointment or a full refund.

  • Less than 24 hours before the start

  • 50% of the session price is charged. The remaining prepayment is refunded. A new appointment is purchased separately.

  • Absent 15 minutes after the start

  • The appointment is a no-show. 50% of the session price is charged and the remainder is refunded.

  • We cancel or cannot provide the service

  • Choose a replacement appointment or a full refund for the affected session.

Late Arrivals and Connection Problems

If you join less than 15 minutes late, we finish at the original end time and the booked fee applies. If I am late, you receive the full booked duration or a proportional refund for lost time. For a connection failure, try to reconnect for up to 10 minutes and email me. If it cannot be restored, you choose to reschedule the undelivered time without charge or receive a proportional refund for that time, regardless of whose connection failed.

Stopping Early and Refunds

You can stop for any reason. If either of us ends early, the refund is the session price multiplied by the minutes remaining, divided by the booked minutes. Time missed by your late arrival is not refunded. No stopping fee applies. Completed time is not refundable solely because you felt no change; rights concerning a service not delivered as described still apply. Refunds are initiated to the original payment method within five business days; bank processing may take longer.

Packages and Group Events

Before buying a package, you will see the session count and duration, total cost, any expiry date, and included support. The price per session is the package price divided by its session count; this also determines cancellation fees. Unused sessions are refundable at that rate, less any applicable cancellation fee. If no expiry was disclosed, none applies. Group events use the same 24-hour and 50% cancellation rules unless a different policy was presented and accepted before payment. Buying for another person does not supply their consent.

Privacy and Professional Boundaries

We use your contact details, booking information, intake answers and brief session notes to arrange and provide the service. Share only what is needed. We keep information private, with access limited to authorized people and service providers needed to operate the service. Disclosure may occur with your permission, when legally required, or as permitted by law to address a serious safety risk. Online communication cannot be guaranteed completely secure.

Our Privacy Policy identifies the systems we use, retention periods and how to request access, correction or deletion. Contact (iamahealer@thegreatcompassionwithin.me) with a privacy question. We will not sell your intake answers or use them in advertising.

Sessions are not recorded, transcribed or processed by AI note-taking tools by default. Any exception requires a separate, specific agreement covering the purpose, access, storage and deletion. Please do not record, photograph or invite another person without prior agreement. Public testimonials or identifiable stories require separate written permission. Optional internal feedback analysis is separate from consent to receive the service.

In a group, participants agree not to share others’ identities or personal stories. We cannot guarantee that every participant will comply. Share only what you feel comfortable sharing in that setting.

Sessions are professional and nonsexual. Harassment or threats may end the appointment; the early-ending refund rule still applies. Online sessions involve no practitioner touch. If an in-person session includes touch, I will explain where and why and ask separately before touching you. You can decline without losing access to a hands-off alternative.

After Your Appointment

Take a few minutes to settle before returning to other activities. Notice what feels useful without searching for a particular effect. You may choose to practise an agreed exercise, book another session, or stop here. There is no obligation to continue.

For booking questions, feedback or a concern, email (iamahealer@thegreatcompassionwithin.me). We aim to reply within two business days, Monday through Friday excluding US federal holidays. Email and social media do not provide continuous support or emergency monitoring. Any ongoing coaching support must be described in your package before purchase.

Agreement and Questions

These terms apply to adults aged 18 and over booking the services described here. Ask questions before agreeing or paying. Specific service conditions disclosed and accepted at checkout govern that purchase where they differ from these general terms. Later changes do not alter an existing purchase without your agreement. Nothing in these terms removes consumer rights that cannot lawfully be excluded.

Required checkout or intake checkbox: “I have read and agree to Your Session and Service Terms, effective [DATE], including the cancellation and refund rules. I have read the Privacy Policy and have had an opportunity to ask questions.”

Accepting these booking terms does not authorize every practice. We confirm your choices during the session, and you may withdraw consent to a practice at any time.